Privacy Policy

Last updated: Jan 8, 2026

This Privacy Policy explains how GOJO GLOBAL PTE. LTD. (“GOJO”, “we”, “us”, or “our”), doing business as Good Journey, collects, uses, discloses, and protects personal information when you access or use our software platform, websites, mobile applications, APIs, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope & Roles

GOJO provides a global ground-transportation SaaS platform connecting customers, fleets, suppliers, drivers, and booking channels.

Depending on the context, GOJO acts as:

  • Data Controller for platform account, billing, and operational data; and
  • Data Processor when processing personal data on behalf of customers and partners using the platform.

In case of any conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail except where applicable data protection law requires otherwise.

This Privacy Policy is subject to the limitations of liability and disclaimers set forth in the Terms of Service.

2. Information We Collect

Personal data may be obtained directly from users, from customer and partner integrations, from devices used to access the Services, and from authorized third-party service providers.

A. Information You Provide

  • Name, email, phone number, company information
  • Account credentials
  • Billing & payment details
  • Support requests and communications
  • Contracts and compliance documentation

B. Operational & Usage Data

  • Booking details (trip times, locations, passengers, vehicles, drivers)
  • Dispatch & activity logs
  • Platform usage and configuration data
  • API and integration data

C. Technical Data

  • IP address, device identifiers, browser type, operating system
  • Log files, error reports, performance metrics
  • Cookies and similar technologies

D. Information from Partners

  • Data from OTAs, payment processors, fleet partners, and integrated services necessary to provide the Services

E. Location & Geolocation Data

When using certain features of the Services, including live tracking, dispatch, route optimization, and trip monitoring, we may collect precise or approximate location information from devices with your consent.
Location data is used solely to provide transportation services, improve operational accuracy, and enhance safety and service quality.
You may control or disable location permissions through your device settings, but doing so may limit core functionality of the Services.

3. How We Use Information

GOJO processes personal data in accordance with applicable data protection laws and only for specified, explicit, and legitimate purposes. We apply the principle of data minimization and collect only the data necessary to provide and improve the Services.

We process personal data for the following purposes:

  • To provide and operate the Services
  • Account creation and management
  • Booking, dispatch, payments, settlements, and reporting
  • Customer support and technical assistance
  • Platform improvement, analytics, and security
  • Legal compliance and fraud prevention
  • Marketing and communications (where permitted by law)

Users may opt out of non-essential marketing communications at any time through account settings or unsubscribe links. Service-related communications are essential to platform operation.

4. Legal Bases for Processing

We rely on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent (where required by law)

5. Data Sharing & Disclosure

We may share information with:

  • Cloud hosting and infrastructure providers
  • Payment processors and financial institutions
  • Mapping, geolocation, analytics, and routing providers
  • Customer support and communications platforms
  • Integrated booking channels and service partners
  • Regulatory authorities when legally required

All third-party service providers are contractually bound to protect data.
GOJO does not sell personal data.

When participating in the Global Supplier Network, GOJO acts as a technology and payment intermediary and does not control the independent data practices of Network Participants, which remain responsible for their own compliance obligations.

6. International Transfers

Your data may be processed outside your country of residence. Where required, we use lawful safeguards such as Standard Contractual Clauses and appropriate security measures.

7. Data Retention

GOJO retains personal data only as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement.

Primary retention practices include:

  • Billing & Financial Records: up to 12 months
  • Completed Booking Data (Operational Records): up to 3 months
  • Booking Details & Historical Reports: 12–24 months
  • Account & Profile Data: duration of the customer relationship plus a reasonable period thereafter

Data may be anonymized or aggregated when retention periods expire. Backup and archival copies may persist for a limited additional period.

8. Security Measures

GOJO applies appropriate technical and organizational safeguards, including:

  • Encryption in transit and at rest
  • Access controls and authentication mechanisms
  • Continuous monitoring and security reviews

9. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent

Requests may be submitted to legal@goodjourney.io.

9A. Regional & International Privacy Rights

Because GOJO operates globally, privacy rights may apply based on jurisdiction.

Depending on where you are located, you may have rights under applicable data protection laws, including rights to access, correct, delete, restrict, object to, or limit processing of your personal data.

GOJO complies with applicable privacy regulations and updates this section as our compliance framework evolves.

10. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and service functionality. You may manage cookie preferences through browser settings.

11. Data Breach Notification

In the event of a personal data breach, GOJO will take appropriate steps in accordance with applicable data protection laws and will provide required notifications without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

12. Children’s Privacy

The Services are not intended for use by individuals under the age of 18.
GOJO does not knowingly collect personal data from anyone under 18 years of age. If such data is identified, GOJO will promptly delete it.

13. Changes to This Policy

GOJO may update this Privacy Policy periodically. Updates become effective when posted.

14. Contact Information

GOJO GLOBAL PTE. LTD.
Email: legal@goodjourney.io
Website: https://goodjourney.io

This Privacy Policy forms part of the Terms of Service and governs your use of the Services.