Terms of Service

Last Updated: Jan 8, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between the legal entity you represent ("Company", "Customer", or "you") and GOJO GLOBAL Pte. Ltd., a company incorporated under the laws of Singapore ("GOJO", "we", "us", or "our").

These Terms govern your access to and use of the Good Journey Platform (defined below), together with any related subscription services, applications, APIs, or offerings provided by GOJO that reference these Terms (collectively, the "Services").

By accessing or using the Services, you represent and warrant that you have full legal authority to bind the Company, that you have read and understood these Terms, and that you accept them on behalf of the Company.

These Terms become effective on the earliest date on which the Company (i) creates an account or registers to access the Services via https://goodjourney.io or any successor website, (ii) clicks “Accept” or otherwise provides electronic consent, (iii) accesses or uses the Services, (iv) executes an order form, subscription plan, invoice, or similar commercial document referencing these Terms, or (v) otherwise expresses an intent to use the Services through written or electronic communication followed by GOJO’s provision of access. These Terms remain in effect until terminated in accordance with their provisions.

If the Company enters into a separate written agreement, order form, or addendum with GOJO, including any Enterprise or White-Label Services Addendum, such agreement may supplement or modify these Terms and shall prevail solely with respect to the subject matter it covers.

1. Definitions

1.1 “Agreement” or “Terms of Service” means these general terms, together with any applicable Order Form, subscription plan, addendum, or written agreement entered into between the Company and GOJO.

1.2 “Good Journey Platform” or “Platform” means GOJO’s proprietary software platform, including https://goodjourney.io and any of its subdomains or successor domains, together with all web-based and mobile applications, websites, portals, APIs, tools, dashboards, analytics, documentation, components, functions, screen designs, reporting data and formats, updates, upgrades, fixes, patches, derivative works, and other software or materials developed, deployed, operated, or made available by GOJO in connection with the Services.

The Platform may be made available under GOJO-controlled domains or, where permitted, under domains designated or branded by the Company as part of white-label or custom domain configurations.

1.3 “Services” means the Good Journey Platform and any related subscription services, applications, APIs, features, content, updates, or offerings provided by GOJO under this Agreement.

1.4 “Global Supplier Network” or “GSN” (Good Journey Supplier Network) means the interconnected marketplace of fleets, drivers, suppliers, and transportation providers that access the Platform to exchange, allocate, fulfill, and settle transportation bookings.

1.5 “Network Participant” means any fleet, driver, supplier, or service provider participating in the Global Supplier Network through the Platform.

1.5.1 “Fleet A (Requesting Fleet)” means the participating fleet that originates, publishes, or outsources a booking within the Global Supplier Network and engages another fleet for fulfillment of such booking.

1.5.2 “Fleet B (Fulfilling Fleet)” means the participating fleet that accepts, performs, and fulfills the transportation service on behalf of Fleet A for a given Network Booking.

1.5.3 “Participating Fleets” means collectively Fleet A and Fleet B.

1.5.4 “Network Booking” means any transportation booking created, exchanged, assigned, or fulfilled between Participating Fleets using the Platform.

1.5.5 “GOJO Role in GSN” — GOJO acts solely as a technology platform and settlement administrator and is not a transportation provider, broker, or carrier with respect to any Network Booking.

1.6 “Company”, “Customer”, or “you” means the legal entity entering into this Agreement with GOJO. “GOJO”, “we”, “us”, or “our” means GOJO GLOBAL Pte. Ltd., a company incorporated under the laws of Singapore.

1.7 “Authorized Users” means the Company’s employees, agents, contractors, or representatives who are permitted by the Company to access and use the Services.

1.8 “Order Form” means any written or electronic document, invoice, subscription plan, or commercial agreement referencing these Terms and specifying the Services, fees, and applicable commercial terms.

1.9 “Effective Date” means the earliest date on which this Agreement becomes binding as described in the Introduction above.

1.10 “Documentation” means user guides, technical documentation, onboarding materials, integration guides, and other instructions provided by GOJO regarding the use of the Services.

1.11 “Subscription Fee” means the amount payable by the Company for the applicable Subscription Plan, as specified in the Order Form or otherwise agreed in writing, including all recurring fees, usage-based charges, minimum commitments, overage fees, and any other amounts due in connection with the Subscription Service, excluding applicable taxes.

1.12 “Subscription Service” means the full suite of GOJO’s web-based and mobile software applications, websites, portals, APIs, tools, features, functionalities, modules, and platforms that the Company accesses or uses under an Order Form or otherwise, as developed, operated, and maintained by GOJO, and made available via https://goodjourney.io or any successor domains or interfaces.

1.13 “Add-On” means any additional product, feature, functionality, service, enhancement, capacity, integration, module, or usage package that is offered by GOJO for separate purchase and listed in an Order Form or otherwise made available to the Company.

1.14 Interpretation
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. The terms “including” and “include” mean “including without limitation.”

2. Services

2.1 Provision of Services
GOJO provides the Company with access to the Good Journey Platform as a cloud-based software-as-a-service solution, together with the associated Services, in accordance with this Agreement and any applicable Order Form.

2.2 Platform Role
The Services constitute a technology platform for managing ground transportation operations, including but not limited to booking creation, dispatching, fleet management, payments, reporting, and integrations.
GOJO does not provide transportation services, is not a carrier or broker, and is not the employer or agent of any driver, fleet, supplier, or transportation provider. 

The Global Supplier Network operates exclusively through the Platform, and GOJO acts solely as the technology provider and payment intermediary for such network interactions.

2.3 Modifications and Updates
GOJO may modify the Subscription Service during the Subscription Term, including by adding, removing, or altering features, functions, pricing structures, free usage or booking allowances, limits, or Add-Ons applicable to the Company’s subscription.

Any such modifications shall not materially degrade the core functionality of the Platform and the Subscription Service as a whole.

Such modifications shall not constitute a breach of this Agreement and shall not entitle the Company to terminate or receive any refund, except as expressly provided herein.

2.4 Availability
GOJO will use commercially reasonable efforts to make the Services available. However, the Company acknowledges that the Platform relies on third-party services and infrastructure, and GOJO does not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

2.5 No Service Level Guarantee

Except as expressly stated in an applicable Order Form, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

GOJO makes no guarantees of uptime, availability, performance, reliability, or uninterrupted operation of the Services.

This Section is subject to the warranty disclaimers set forth in Section 7.

2.6 Downgrades

The Company may not downgrade its subscription plan during the then-current subscription term. Any downgrade or reduction in subscription level, features, capacity, usage limits, or service tier shall take effect only at the start of the next renewal term, unless otherwise expressly agreed in writing by GOJO.

For the avoidance of doubt, the Company remains fully liable for all Fees, usage charges, and other payment obligations applicable to the original subscription plan for the remainder of the current subscription term, regardless of any requested downgrade.

2.7 Support & Documentation
GOJO will provide Documentation and standard support as described in the applicable Order Form or support policy.

2.8 Third-Party Services
The Services may integrate with, link to, or rely upon products, services, content, APIs, or platforms operated by third parties (“Third-Party Services”), including mapping providers, payment processors, communication service providers, hosting services, and external data sources.

GOJO does not control and is not responsible for Third-Party Services and makes no representations or warranties regarding their availability, accuracy, performance, legality, or security. The Company’s use of any Third-Party Services is subject to the applicable third party’s terms and privacy policies, and the Company is solely responsible for complying with them.

GOJO does not endorse and shall not be liable for any acts, omissions, failures, or damages arising from or relating to any Third-Party Services, even if such services are accessed through or integrated with the Platform.

3. Customer Data

3.1 Ownership of Customer Data
As between the parties, the Company retains all right, title, and interest in and to all data, content, and information submitted to, transmitted through, or generated within the Services by or on behalf of the Company or its customers, passengers, drivers, fleets, or suppliers (“Customer Data”).

GOJO does not claim ownership of Customer Data.

3.2 License to Process Customer Data
The Company grants GOJO a non-exclusive, worldwide, royalty-free, limited license to host, store, transmit, process, analyze, and display Customer Data solely as necessary to provide, operate, secure, support, improve, and develop the Services and GOJO’s related products and offerings, including for system analytics, service optimization, fraud prevention, safety, compliance, and product development.

3.3 Responsibility for Customer Data
The Company represents and warrants that it has obtained all rights, consents, authorizations, and lawful bases required to provide Customer Data to GOJO and to permit GOJO’s processing of such data in accordance with this Agreement and all applicable laws, including data protection and privacy regulations in all applicable jurisdictions.

The Company remains solely responsible for the accuracy, quality, integrity, legality, and reliability of all Customer Data and for its compliance with all applicable data protection, privacy, and consumer protection laws.

3.4 Data Protection & Privacy
GOJO shall implement commercially reasonable technical and organizational measures, consistent with generally accepted industry standards, designed to protect Customer Data against unauthorized access, loss, misuse, or disclosure.

GOJO’s collection and processing of personal data are governed by its Privacy Policy, which is incorporated by reference and forms an integral part of this Agreement.

3.5 Global Data Processing
The Company acknowledges and agrees that Customer Data may be processed and stored in multiple jurisdictions in which GOJO or its service providers operate, including across international borders, subject to applicable data protection laws.

3.6 Aggregated & Anonymized Data
GOJO may create and use aggregated, anonymized, or de-identified data derived from Customer Data (“Aggregated Data”) for analytics, reporting, benchmarking, artificial intelligence and machine learning models, product improvement, and other lawful business purposes.

Aggregated Data shall not identify the Company or any individual and shall be owned exclusively by GOJO.

3.7 Data Access by Network Participants
Where the Company utilizes supplier network, marketplace, job-sharing, or partner integration features of the Platform, the Company authorizes GOJO to disclose relevant Customer Data to participating fleets, drivers, suppliers, and service providers solely as necessary to fulfill bookings and perform the requested services.

Each Network Participant is independently responsible for its own compliance with applicable data protection and privacy laws with respect to Customer Data received through the Platform.

3.8 Data Retention & Deletion
Upon termination or expiration of this Agreement, GOJO shall retain and delete Customer Data in accordance with its data retention policies and applicable law, provided that GOJO may retain Customer Data as required for legal, regulatory, dispute resolution, security, audit, and backup purposes.

The Company is solely responsible for maintaining independent backups of Customer Data.
Except to the extent required by applicable law, GOJO shall not be liable for any loss or destruction of Customer Data.

3.9 No Sale of Customer Data
GOJO does not sell Customer Data and shall not use Customer Data for purposes other than as permitted under this Agreement and the Privacy Policy.

3.10 Confidential Nature of Customer Data

Customer Data constitutes Confidential Information of the Company and shall not be deemed public merely because portions of such data may appear in aggregate statistics, reports, or disclosures or because individual elements may be publicly available.

4. Change Requests & Custom Development

4.1 Change Requests

From time to time, the Company may request additional customizations, integrations, features, modifications, or development work related to the Services (“Change Requests”).

Change Requests may be submitted via support channels, the Company’s account manager, or other communication methods approved by GOJO.

GOJO, at its sole discretion, may accept or reject any Change Request.
If accepted, the Change Request shall be treated as additional services and may be subject to separate fees, timelines, and commercial terms as determined by GOJO. GOJO may require advance payment or revised pricing prior to commencement of any Change Request work.

If the Company does not agree to the revised scope or pricing, the Change Request shall be deemed rejected. Any work already performed prior to rejection shall be billable on a pro-rata basis.

4.2 Ownership of Change Request Work

All intellectual property rights in and to any customizations, features, modifications, developments, or derivative works created by GOJO pursuant to a Change Request shall be and remain the exclusive property of GOJO.

Unless expressly agreed otherwise in writing, no ownership rights are transferred to the Company as a result of any Change Request.
GOJO may incorporate, reuse, modify, commercialize, or make available such work to other customers or as part of the general platform.

5. Restrictions, Responsibilities and Rights

5.1 Platform Role

The Services constitute a technology platform only. GOJO does not provide transportation services and does not control, employ, supervise, or direct any drivers, fleets, suppliers, or transportation providers.

The Company remains solely responsible for its business operations, customer relationships, pricing, service fulfillment, regulatory compliance, and all activities conducted through its use of the Services.

5.2 Company Responsibilities

The Company shall:

• ensure that all use of the Services complies with this Agreement and applicable laws and regulations;
• be solely responsible for its customers, passengers, drivers, fleets, suppliers, and Authorized Users;
• manage all customer communications, disputes, refunds, service issues, and legal obligations;
• ensure that all activities conducted through the Platform are lawful and properly authorized.

5.3 Acceptable Use & Restrictions

The Company shall not, and shall not permit any third party to:

• copy, modify, reverse engineer, decompile, disassemble, or create derivative works of the Platform;
• resell, sublicense, distribute, or provide unauthorized access to the Services;
• interfere with or disrupt the security, integrity, or performance of the Platform;
• use the Services for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes;
• bypass or attempt to bypass any technical limitations or access controls of the Platform.

5.4 Supplier Network & Marketplace Operations

The Platform enables the Company to transmit, allocate, or farm-out bookings through GOJO’s supplier network, marketplace features, and partner integrations.

GOJO does not guarantee the performance, availability, pricing, or conduct of any third-party network participant.

The Company remains fully responsible for fulfilling all customer obligations for any booking processed through the Platform, regardless of whether such booking is fulfilled by a third-party supplier.

The Company acknowledges that participation in the Global Supplier Network is subject to these Terms, and that GOJO assumes no responsibility for the performance, conduct, or obligations of any Network Participant.

5.5 Allocation & Routing Logic

Job visibility, routing, and allocation may be influenced by system configuration, geographic proximity, service criteria, availability, performance indicators, and other technical factors.
GOJO makes no guarantees regarding allocation outcomes, booking volume, revenue, or business results.

5.6 Intellectual Property & Branding

Except as expressly permitted under this Agreement, GOJO retains all right, title, and interest in and to the Platform and its intellectual property.
The Company is granted a limited, non-exclusive, non-transferable, and revocable right to use the Platform solely during the Term and in accordance with this Agreement.

5.6.1 Customer Configurations & Integrations All configurations, workflows, integrations, automations, customizations, or derivative implementations created using the Platform remain the exclusive intellectual property of GOJO.

No ownership rights in the Platform or related technology are transferred to the Company.

5.7 Company IP License to GOJO

The Company grants GOJO a limited, non-exclusive, worldwide, royalty-free license to use the Company’s name, trademarks, and logos solely to provide the Services and to identify the Company as a customer of the Platform.

5.8 Independent Contractor Relationship

Nothing in this Agreement creates any partnership, joint venture, agency, employment, or fiduciary relationship between the parties.
Each party acts solely as an independent contractor.

5.9 Indemnification Reference

The Company shall defend, indemnify, and hold harmless GOJO in accordance with Section 10 (Indemnity).

5.10 Survival

Sections concerning intellectual property, restrictions, data protection, confidentiality, indemnification, limitation of liability, and this Section 5 shall survive termination of this Agreement.

6. Fees; Payment Terms

6.0 Billing & Refund Acknowledgement

By subscribing to or purchasing the Services, the Company expressly authorizes GOJO to charge the applicable fees to its selected payment method in accordance with the pricing and billing terms presented at checkout, in the applicable Order Form, or in this Agreement.

The Company acknowledges and agrees that all Fees are non-refundable except as expressly stated in writing by GOJO or as required by applicable law.

6.1 Fee Structure

The Company’s use of the Services is subject to payment of all applicable fees (“Fees”), which may include, without limitation:

a) Subscription Fees, charged on a monthly or annual basis;
b) Platform & Usage Fees, including booking fees and other metered, transactional, feature-based, consumption-based, or platform usage charges;
c) One-Time Fees, including setup, onboarding, activation, customization, integration, migration, or professional service fees;
d) Fees for optional add-ons, premium features, third-party services, or expanded functionality.

All Fees are specified in the applicable Order Form, subscription plan, invoice, in-product purchase, or pricing documentation made available by GOJO.

The Company is not entitled to any refund, credit, or reduction in Subscription Fees for any unused portion of a Subscription Term, including as a result of any attempted downgrade, unless expressly agreed in writing by GOJO.

6.1.1 Taxes

All Fees are exclusive of any applicable taxes, duties, levies, or governmental charges.

The Company is solely responsible for payment of all such taxes, excluding taxes based on GOJO’s income.

6.2 Billing Models

a) Enterprise Fleets

Enterprise customers may be invoiced monthly in arrears for all subscription and usage Fees incurred during the applicable billing period, unless otherwise agreed in writing.

b) Self-Serve & Automated Fleets

Self-serve customers are charged in advance at the start of each billing cycle for Subscription Fees.
Usage Fees are deducted from the Company’s Fleet Wallet balance as such usage occurs.

6.3 Fleet Wallet System

The Platform operates a prepaid wallet system (“Fleet Wallet”) to facilitate usage charges, supplier settlements, penalties, and network transactions.

The Company must maintain a sufficient positive Fleet Wallet balance at all times.
GOJO may suspend, restrict, or terminate access to the Services if the Fleet Wallet balance becomes insufficient to cover applicable Fees, transactions, penalties, or liabilities.

GOJO may offer automatic top-up functionality to maintain the Fleet Wallet using the payment method on file.

6.4 Global Supplier Network, Escrow & Settlement

Where a booking is farmed out, assigned, or transmitted between fleets through the Platform’s global supplier network:

a) Funding Requirement

The originating fleet (“Fleet A”) must maintain a sufficient Fleet Wallet balance to cover the full booking amount prior to job assignment.

b) Escrow Hold

Upon job assignment, GOJO shall deduct and hold the booking amount from Fleet A’s Fleet Wallet in escrow.

c) Completion & Release

Once the booking is completed in accordance with platform records and service requirements, GOJO shall release the escrowed funds to the fulfilling fleet (“Fleet B”).

d) Penalty Protection & Dispute Settlement

Both Fleet A and Fleet B must maintain sufficient Fleet Wallet balances at all times to cover potential penalties, service failures, disputes, chargebacks, late cancellations, no-shows, or other network-related liabilities.

If Fleet A cancels late or otherwise breaches its obligations, GOJO may compensate Fleet B from Fleet A’s Fleet Wallet.

If Fleet B cancels late, fails to perform, no-shows, or otherwise breaches its obligations, GOJO may compensate Fleet A from Fleet B’s Fleet Wallet.

Applicable penalties, service credits, or compensatory adjustments may be assessed at up to one hundred fifty percent (150%) of the original network price or such other amount as reasonably determined by GOJO in accordance with its network policies.

GOJO’s settlement records, platform logs, and system determinations shall be final and binding for purposes of completion, fault, performance, cancellation, and financial settlement between the parties.

GOJO acts solely as a neutral payment intermediary and escrow administrator and does not guarantee the performance of any fleet or supplier.

6.5 Payment Authorization

The Company authorizes GOJO and its designated payment processors to charge the Company’s authorized payment method and/or deduct from the Fleet Wallet for all Fees, penalties, adjustments, and amounts owed under this Agreement.

This authorization survives termination of this Agreement until all outstanding obligations are satisfied.

6.5.1 Chargebacks & Dispute Handling

The Company acknowledges and agrees that all charges processed through the Services, including via Stripe or any other payment processor, are authorized transactions. In the event of any chargeback, payment dispute, or reversal initiated by the Company or its customers, the Company remains fully liable for the underlying Fees, network charges, penalties, and any associated administrative or processing costs imposed by the payment processor or card networks.

6.6 Fee Adjustments & Renewal

GOJO may modify pricing upon renewal of any subscription term by providing at least thirty (30) days’ prior notice.
Continued use of the Services after the effective date constitutes acceptance of the revised Fees.

6.7 Non-Refundability

Except as expressly stated in writing by GOJO, all Fees are strictly non-refundable, including but not limited to setup fees, onboarding fees, subscription fees, usage fees, platform fees, penalties, network charges, and any waived or discounted amounts granted under promotional or special terms.

All funds deposited into the Company’s Fleet Wallet are non-refundable.
The Fleet Wallet is a prepaid operational balance used exclusively for settlement of platform usage, booking transactions, supplier payments, penalties, disputes, chargebacks, adjustments, and other liabilities arising from the Company’s use of the Services and participation in the Global Supplier Network.

Once funds are credited to the Fleet Wallet, such funds may not be withdrawn, reversed, or refunded for any reason, including but not limited to termination of this Agreement, suspension of services, account closure, or cessation of business operations.

The Company acknowledges and agrees that the Fleet Wallet is an operational settlement mechanism and not a custodial or deposit account, and that GOJO holds and applies Fleet Wallet balances solely for transactional settlement purposes in accordance with this Agreement.

The Fleet Wallet does not constitute a bank account, stored-value account, trust account, or custodial account and does not accrue interest. The Fleet Wallet is not a regulated financial product and GOJO is not acting as a bank, financial institution, or money services business.

The Parties acknowledge that the Fleet Wallet is not intended for personal, household, or consumer use.

6.8 Late Payment & Suspension

Failure to maintain sufficient funds or timely payment of any Fees, penalties, or liabilities may result in immediate suspension, restriction, or termination of access to the Services at GOJO’s discretion.

6.9 Collection Costs

The Company shall be responsible for all reasonable costs incurred by GOJO in connection with the collection of overdue amounts, including legal fees, court costs, and collection agency fees.

7. Warranties and Disclaimers

7.1 Mutual Authority

Each party represents and warrants that it has full legal power, authority, and capacity to enter into this Agreement and to perform its obligations hereunder, and that this Agreement constitutes a valid and binding obligation enforceable in accordance with its terms.

7.2 Company Warranties

The Company represents and warrants that:

a) it owns or has obtained all necessary rights, consents, and permissions to use the Services and to provide all data, content, and information submitted through the Platform;

b) its use of the Services complies with all applicable laws, regulations, and industry standards, including without limitation laws relating to transportation, consumer protection, privacy, labor, taxation, and data protection;

c) it is solely responsible for its business operations, customers, drivers, fleets, suppliers, pricing, service quality, regulatory compliance, and all activities conducted using the Services;

d) all information provided to GOJO is accurate, current, and complete.

7.3 GOJO Limited Warranty

GOJO warrants only that it has the legal right to provide the Services and that the Services will be provided in a commercially reasonable manner consistent with generally accepted industry standards.

Except as expressly stated in this Agreement, GOJO makes no other warranties of any kind.

7.4 Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

GOJO expressly disclaims all other warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, or performance.

GOJO does not warrant that:

• the Services will be uninterrupted, error-free, or defect-free;
• any errors will be corrected;
• the Services will meet the Company’s business requirements or expectations; or
• the Services will produce any particular commercial results.

7.5 No Regulatory or Compliance Warranty

The Company acknowledges that GOJO does not provide legal, regulatory, compliance, or business advice.

The Company remains solely responsible for determining its legal and regulatory obligations and for ensuring compliance with all applicable laws and regulations.

8. Confidential Information

8.1 Definition

For purposes of this Agreement, “Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”), whether in written, oral, electronic, or other form, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including without limitation all business, financial, technical, commercial, operational, product, customer, pricing, marketing, strategy, security, and other proprietary information.

Confidential Information does not include information that:

a) is or becomes publicly available without breach of this Agreement;
b) is lawfully received from a third party without restriction and without breach of any obligation of confidentiality;
c) was lawfully known by the Receiving Party prior to disclosure by the Disclosing Party; or
d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.

8.2 Confidentiality Obligations

Each party agrees that during the Term of this Agreement and thereafter, it shall:

a) use the other party’s Confidential Information solely for the purpose of performing its obligations under this Agreement;
b) not disclose such Confidential Information to any third party except as expressly permitted under this Agreement; and
c) protect the Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar importance, and in no event less than reasonable care.

8.3 Permitted Disclosures

A party may disclose Confidential Information only to its employees, officers, contractors, professional advisers, and agents who have a legitimate need to know for purposes of this Agreement and who are bound by confidentiality obligations no less protective than those contained herein.

Disclosure may also be made if required by law, regulation, or court order, provided that the Receiving Party gives prompt notice (where legally permitted) and cooperates in seeking protective treatment.

8.4 Survival

The obligations of confidentiality set forth in this Section 8 shall survive termination or expiration of this Agreement for a period of five (5) years, or for trade secrets, for so long as such information remains protected under applicable law.

9. Term and Termination

9.1 Term

This Agreement begins on the Effective Date and continues until terminated as provided herein.

9.2 Termination for Convenience

a) Enterprise Customers: Either party may terminate on 30 days’ written notice. All accrued Fees remain payable.

b) Self-Serve & Automated Fleets: The Company may cancel via the Platform. Termination is effective at the end of the current billing cycle; no refunds.

9.3 Termination for Cause

GOJO may immediately suspend or terminate, in whole or in part, if the Company:

• fails to maintain sufficient Fleet Wallet balance or timely payment;
• materially breaches this Agreement;
• violates law;
• engages in fraud, abuse, misuse, or risk-exposing conduct;
• threatens the security or stability of the Platform;
• becomes insolvent or enters bankruptcy;
• engages in excessive or abusive usage; or
• exposes GOJO or any Network Participant to legal, financial, or operational risk.

GOJO may act without prior notice where necessary to protect the Platform, the Global Supplier Network, any Network Participant, or customers.

9.4 Effect of Termination

Upon termination: access ceases; all Fees and liabilities become immediately due; Fleet Wallet funds remain non-refundable and may be applied to outstanding obligations; all network settlements, disputes, penalties, and escrow obligations survive.

9.5 Survival

Sections 3, 5, 6, 8, 10, 11, and 12 survive termination.

9.6 No Waiver of Accrued Rights

Termination does not affect rights or liabilities accrued prior to termination.

10. Indemnity

10.1 Indemnification by Company

The Company shall defend, indemnify, and hold harmless GOJO, its affiliates, officers, directors, employees, contractors, agents, licensors, and successors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

1. the Company’s use of the Services or the Platform;
2. any booking, transaction, service, or operation conducted by the Company, its fleets, drivers, suppliers, partners, or customers;
3. any breach of this Agreement by the Company;
4. any violation of applicable laws, regulations, or industry requirements by the Company or its network participants;
5. any dispute, injury, damage, loss, or claim involving passengers, drivers, fleets, suppliers, or third parties arising from services arranged through the Platform;
6. any allegation that Customer Data or Company content infringes or misappropriates any intellectual property, privacy, or proprietary rights of a third party.

10.2 Indemnification Procedure

GOJO shall promptly notify the Company of any claim subject to indemnification and may participate in the defense at its own expense.
The Company shall assume full control of the defense and settlement of the claim, provided that no settlement may impose any liability or obligation on GOJO without GOJO’s prior written consent.

GOJO may participate in the defense with counsel of its choosing at its own expense.

The Company shall not settle any claim in a manner that admits fault or imposes any obligation on GOJO without GOJO’s prior written consent.

10.3 Exclusive Remedy

The indemnification obligations set forth in this Section 10 constitute the exclusive contractual remedy of each Party with respect to the claims covered by this Section 10.

10.4 Survival

This Section 10 shall survive termination or expiration of this Agreement.

11. Limitation of Liability

11.1 Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall GOJO be liable for any indirect, incidental, special, consequential, exemplary, punitive, or economic damages of any kind, including without limitation loss of profits, revenue, data, goodwill, business opportunities, service interruption, loss of use, cost of substitute services, or business interruption, arising out of or relating to this Agreement, the Platform, or the Services, even if GOJO has been advised of the possibility of such damages.

11.2 Platform Role Disclaimer

The Company expressly acknowledges and agrees that GOJO acts solely as a technology platform provider and does not provide transportation services, does not operate vehicles, does not employ or control any drivers, fleets, or suppliers, and does not guarantee the performance, conduct, availability, or quality of any transportation or related services arranged through the Platform.

GOJO shall not be liable for any acts, omissions, failures, delays, accidents, injuries, damages, losses, disputes, or claims arising from or relating to transportation services, network participants, drivers, fleets, suppliers, or any third parties.

Without limiting the foregoing, GOJO shall not be liable for any damages arising from or relating to (i) the acts or omissions of any Network Participant, supplier, driver, fleet, or third-party service provider, or (ii) any loss, corruption, or unauthorized access to Customer Data.

11.3 No Guarantee of Results

GOJO makes no representations, warranties, or guarantees regarding business results, revenue, profitability, booking volume, customer demand, system performance, or availability of suppliers or drivers.

The Company assumes all commercial risk associated with its use of the Services.

11.4 Allocation of Risk

The limitations and exclusions of liability set forth in this Section 11 are an essential part of the basis of the bargain between the parties and shall apply whether arising in contract, tort (including negligence), strict liability, statute, or otherwise, to the maximum extent permitted by law.

The Parties expressly agree that no monetary liability cap applies to GOJO under this Agreement.

The limitations in this Section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive termination of this Agreement.

11.5 Survival

This Section 11 shall survive termination or expiration of this Agreement. The limitations and exclusions in this Section 11 apply even if any limited remedy fails of its essential purpose.

12. General Provisions

12.1 Independent Contractor Relationship
The Parties are independent contractors. Nothing in this Agreement shall be deemed to create any partnership, joint venture, agency, fiduciary, or employment relationship between the Parties. Neither Party has authority to bind the other.

12.2 Force Majeure
Neither Party shall be liable for failure or delay in performance (other than payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, network failures, or service provider outages. The affected Party shall promptly notify the other and resume performance as soon as reasonably practicable. If a force majeure event continues for more than thirty (30) consecutive days, either Party may terminate this Agreement upon written notice, and neither Party shall have any further liability or obligation hereunder, except for payment obligations accrued prior to the effective date of termination.

12.3 Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules then in effect.

The seat of arbitration shall be Singapore. The language of arbitration shall be English. The arbitral award shall be final and binding upon the Parties and may be enforced in any court of competent jurisdiction.

Each Party irrevocably waives any right to a trial by jury or to participate in a class action or representative proceeding in connection with any dispute arising under this Agreement.

12.4 Entire Agreement
This Agreement constitutes the complete and exclusive agreement between the Parties regarding its subject matter and supersedes all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

12.5 Amendments
GOJO may modify these Terms upon notice. Continued use constitutes acceptance.

12.6 Assignment
The Company may not assign this Agreement without GOJO’s prior written consent.
GOJO may assign this Agreement in connection with a merger, acquisition, sale of assets, corporate restructuring, or similar transaction upon written notice to the Company.

12.7 Waiver
Failure or delay by either Party in enforcing any right shall not constitute a waiver of such right.

12.8 Severability
If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.

12.9 Survival
Sections concerning fees, confidentiality, intellectual property, indemnification, limitation of liability, and any other provisions which by their nature should survive termination shall survive expiration or termination of this Agreement.

12.10 Publicity
Unless otherwise agreed in writing, GOJO may include the Company’s name and logo in customer lists and marketing materials solely to identify the Company as a customer of GOJO.

Contact Us

If you have any questions about this Agreement, please contact us at: legal@goodjourney.io