GSN Network Penalty Schedule
This Network Penalty Schedule forms part of and is incorporated into the
Good Journey Supplier Network (GSN) Policy and the Good Journey Terms of Service.
All penalties apply between participating fleets only (Fleet A and Fleet B).
GOJO acts solely as a technology platform and settlement administrator.
1. Purpose
This Schedule defines standard penalties and service credits applied when service failures, breaches, or disputes occur within the GSN.
Penalties are designed to:
- protect network reliability,
- promote service quality,
- provide predictable enforcement, and
- ensure fast, automated settlement via the Fleet Wallet & Escrow System.
2. General Rules
- All penalties are calculated as a percentage of the original network booking price.
- Penalties are automatically deducted from the responsible party’s Fleet Wallet.
- Penalties may affect routing priority, job eligibility, trust score, and network status.
- Repeated violations may result in suspension or termination from GSN.
3. Core Service Failures
| Incident Type | Definition | Penalty |
| No-Show | Failure to appear at pickup or complete service without valid cause | 150% |
| Late Cancellation | Cancellation within restricted cancellation window | 100% |
| Failure to Dispatch | No qualified vehicle/driver provided | 150% |
| Service Failure | Service materially incomplete or abandoned | 100% |
| Incident Type | Definition | Penalty |
| No-Show | Failure to appear at pickup or complete service without valid cause | 150% |
| Late Cancellation | Cancellation within restricted cancellation window | 100% |
| Failure to Dispatch | No qualified vehicle/driver provided | 150% |
| Service Failure | Service materially incomplete or abandoned | 100% |
4. Fraud & Misconduct
Incident | Penalty |
| False reporting / data manipulation | 150% |
| GPS or log falsification | 150% |
| Booking manipulation or abuse | 150% |
| Repeated performance violations | Up to 150% + suspension |
| Severe misconduct or fraud | Immediate termination from GSN |
5. Evidence & Investigation
Responsibility is determined according to the GSN Policy Investigation Process.
Failure to provide sufficient evidence within the investigation window results in:
- automatic loss of dispute, and
- immediate application of applicable penalties.
GOJO’s platform records are final and binding for settlement purposes.
6. Settlement & Enforcement
- All penalties are settled automatically via the Fleet Wallet & Escrow System.
- Outstanding penalties may block payouts, routing, and future job assignments.
- Repeated violations may result in account restrictions, suspension, or termination.